BASIC REFUND TERMS
Products purchased from HosterNe may be refunded only if canceled within 45 days of the date of the transaction.
Note: Due to their nature, digital assets are generally irreversible, and their exchange rates are highly volatile and transitory. We can not be responsible for any risk, including but not limited to exchange rate risk and market risk. Products purchased using digital assets will not be refunded.
Note: If a refund to the original payment method is not possible, a refund to your HosterNe balance can be offered as an alternative.
“Date of the transaction,” for this Refund Policy, means the date of purchase of any product or service, which includes the date HosterNe processes any renewal by the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (all plans)
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Domain Name
- Redemption Fees
- Domain Name Renewals
- VPS License
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: These are not Refundable.
The following ccTLD registries DO NOT permit refunds upon cancellation:
- .be
- .br (including .com.br and .net.br)
- .ca
- .ch
- .cz
- .dk
- .es (including .com.es, .nom.es, and .org.es)
- .eu
- .fr
- .hu
- .it
- .nl
- .nu
- .ru (including .com.ru, .net.ru, and .org.ru)
- .se
- .cat
- .asia
- .de
- .co.uk
- .eu
- .in
- .us
- .pl
- .se
- .pw
- .co.in
- .ag
- .xxx
- .vc
- .tf
- .re
- .pm
- .net.mx
- .mn
- .lv
- .lt
- .lc
- .jp.net
- .in.net
- .frl
- .dk
- .com.se
- .com.pl
- .com.de
- .cl
- .bz
- .at
- .am
- .ae.org
- .yt
- .wf
- .tv
- .sc
- .pt
- .net.pl
- .mx
- .lu
- .li
- .la
- .info.pl
- .gr.com
- .fm
- .cx
- .com.pt
- .com.mx
- .cn.com
- .cc
- .biz.pl
- .ar.com
- .com.au
- .com
- .net
- .org
- .pk
- .info
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 45 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time frame can be applied to those payments.
When do I apply for a refund?
If our services have been unavailable for the last 4 days in the first 45 days, then you can apply for a refund policy.